Refund and Returns Policy

At Mundofone, traded under SUNDAY MARATHON UNIPESSOAL LDA, we prioritize customer satisfaction and aim to provide high-quality electronic products. Please carefully review our Refunds and Returns Policy before making your purchase, as it details your rights and our procedures in the event you are not fully satisfied with your purchase.

Returns

We offer a 7-day return policy for all eligible products. You may return an item within 7 days of receipt if it meets the following conditions:

• The product must be in its original, unused condition with all packaging intact (including original boxes, manuals, tags, and accessories).
• The product must not show any signs of physical damage, wear, or tampering.
• The return request must be made within 7 days from the date of receipt of the product.
• Proof of purchase, such as an order number or invoice, is required for processing your return.

Please Note:

• We do not offer exchanges or replacements.
• Returns are only applicable if the product is defective, damaged, or significantly not as described. Subjective reasons such as personal preferences or change of mind are not grounds for returns.

Non-Returnable Items

Certain products are not eligible for return under this policy. These include:

• Products that have been opened, used, or damaged by the customer.
• Products with missing packaging, parts, or accessories.
• Gift cards and promotional items.
• Items purchased during special sales or promotions.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at mundofonealmancil@hotmail.com or use the contact form on our website. Provide your order details, the reason for the return, and any relevant photos of the item in case of defects or damages.
2. Approval: Upon review, we will determine whether your item is eligible for return. If approved, you will receive instructions on how to return the item to us.
3. Shipping: You are responsible for covering the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Refunds

We do not offer refunds on any of our products. Once the return is approved and the item is received in accordance with the conditions outlined above, we will offer a store credit for the equivalent value of the returned item. The store credit can be applied to future purchases on our Website.

Please Note:

• Store credit is non-transferable and must be used within one year from the date of issue.
• In the event that a return is found to be ineligible based on our policy, the product will be returned to you at your cost, and no store credit will be issued.

Damaged or Defective Products

If you receive a defective or damaged product, you must notify us within 48 hours of delivery. We may request proof of the damage or defect (such as photos) before approving the return. For approved cases, we will provide a replacement or issue store credit. Please be aware that damaged or defective claims made after the 48-hour window may not be accepted.

Changes to this Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be reflected on this page and communicated to customers where applicable. Your continued use of our services after any changes indicates your acceptance of the updated policy.

For questions or concerns regarding this Refunds and Returns Policy, please reach out to us at mundofonealmancil@hotmail.com or through our contact form.

This policy was last updated on August 22, 2024.